Mediation is a structured, interactive process in which an impartial third party, known as a mediator, assists disputing parties in resolving conflict through the use of specialized communication and negotiation techniques. Unlike litigation or arbitration, mediation is a voluntary and non-binding process that emphasizes collaborative problem-solving and mutually beneficial outcomes. The mediator facilitates communication, promotes understanding, and helps the parties identify their needs and interests, guiding them toward a mutually acceptable resolution. This approach is particularly effective in disputes where maintaining relationships is important, as it focuses on finding solutions that satisfy all parties involved.