Resolve with Respect!
The Conciliation Rules of SYSCO180 provide a structured, legally grounded, and facilitative framework for the amicable resolution of disputes through institutional conciliation. These rules are guided by principles of voluntariness, neutrality, confidentiality, and cooperation, and are aligned with applicable statutory provisions governing conciliation as well as internationally accepted ADR standards.
The SYSCO180 Conciliation Rules apply to disputes referred to conciliation by agreement of the parties, contractual clause, institutional or court referral, or through SYSCO180’s Online Dispute Resolution (ODR) platform. The rules govern domestic and cross-border conciliation across commercial, family, community, and institutional disputes, unless otherwise agreed by the parties.
Conciliation proceedings commence upon submission of a request for conciliation in the prescribed form. The rules set out clear procedures for acceptance of the request, appointment of a conciliator, and preliminary exchange of information to facilitate an effective conciliation process.
Conciliators are appointed from SYSCO180’s empanelled panel based on subject-matter expertise, independence, and impartiality. The conciliator plays an active facilitative role by assisting parties in identifying issues, exploring options for settlement, and proposing solutions where appropriate, without imposing a binding decision.
Conciliation proceedings are conducted with procedural flexibility and informality, allowing the conciliator to adopt methods suitable to the nature of the dispute. The conciliator may meet parties jointly or separately and may request additional information to promote a constructive settlement dialogue.
All conciliation communications, documents, and proposals are confidential and without prejudice. Statements made, admissions offered, or settlement proposals exchanged during conciliation cannot be relied upon in subsequent judicial or arbitral proceedings, except as required by law or by mutual consent of the parties.
Conciliation remains a voluntary process throughout. Any party may withdraw at any stage, and the conciliator may terminate the proceedings if it becomes evident that a settlement is unlikely, in accordance with the rules.
Where a settlement is reached, the conciliator assists in reducing the terms into a written settlement agreement. Such agreements may attain legal recognition and enforceability in accordance with applicable law, subject to statutory requirements and party consent.
The rules expressly permit conciliation to be conducted through SYSCO180’s secure ODR platform, enabling virtual meetings, digital document exchange, and efficient case management while maintaining confidentiality and procedural integrity.
