Conciliation is a voluntary, flexible, and confidential form of alternative dispute resolution (ADR) in which an impartial third party, known as a conciliator, helps disputing parties to reach a mutually acceptable agreement. Unlike arbitration or litigation, conciliation is a non-binding process, meaning that the conciliator does not have the authority to impose a decision on the parties. Instead, the conciliator facilitates communication, promotes understanding, and assists the parties in negotiating a resolution to their dispute. This process is particularly valuable in disputes where maintaining relationships is important, as it focuses on cooperation and collaboration rather than confrontation.